ADDIE Model: Versatile and adaptable framework for instructional designers, including analysis, design, development, implementation, and evaluation, to create efficient training programs (Instructional Design, n.d.).
ARCS model: Framework to guide the creation of instructional materials that motivates learners.
Asynchronous learning: Learners have the freedom to access and complete lectures, readings, and assignments at their convenience (OSU, 2022).
Blended Learning: Combines traditional face-to-face instruction with online learning activities, also referred to as hybrid learning.
Bloom's Taxonomy: “Framework for categorizing educational goals” (Bloom’s Taxonomy, n.d., para 1).
Change management: A structured approach to transitioning individuals, teams, and organizations from their current state to a desired future state by following a three-step model: unfreeze–change–refreeze (Cummings, et al., 2016).
Five9: Cloud contact center software.
Gagne's Nine Events of Instruction: Framework to guide instructional design and delivery.
Instructional design: Systematic approach to creating effective learning materials and learning experiences.
Kirkpatrick model: Framework for evaluation training programs.
Learning Management System (LMS): A platform used to deliver, manage, and track online learning programs.
Learning style: Preference that people have for learning, processing, and retaining knowledge.
Learning theories: Provide valuable insights into how individuals learn, retain information, and apply new skills.
Mayer's multimedia design principles: Guideline for creating effective multimedia content.
MEC: Military Education Coordinators (MECs) serve as advisors providing virtual and in-person support to military-affiliated students.
Multimedia design: Multimedia design is the process of creating content using different media formats, such as text, graphics, audio, and video (Narayanan & Hegarty, 2002).
Needs analysis: Identify specific needs, gaps, or issues within an organization.
Online student support: Comprehensive range of services provided to students who take classes in an online learning environment.
Quality Matters: Comprehensive quality assurance system designed to ensure the continuous improvement of online courses in the field of education (QM, n.d.).
Synchronous learning: Learners are required to be present at the same time for lectures, discussions, assignments, or other learning activities (OSU, 2022).
Transformational Leadership: Leadership style that entails fostering change in individuals and organizations with the aim of positive development and growth in followers. It involves aligning followers' personal identity with the organization's mission, serving as an inspiring role model, encouraging ownership of work, and optimizing task assignments based on followers' strengths and weaknesses (Langston University, n.d.).